What Problem We are Solving

Healthcare customer relations, sales and service are inefficient, as staff members often perform repetitive tasks, such as answering FAQs, making appointments, collecting feedback, sending reminders, or making sale pitches.

About Us

SmartBot360™ is a University of California RIverside spin-off company. It has developed a platform to create, manage and share healthcare AI chatbots. The platform empowers customer agents to increase the number of reached patients, by offloading routine interactions to the AI-powered chatbots. Chatbots and agents work together through easy to define triaging handover protocols. The intuitive Web-based SmartBot360™ Management Dashboard™ is the control panel of the platform, which allows monitoring and analyzing ongoing sessions, starting new chatbot campaigns, and directly chatting with patients. 

Business Model

Monthly SaaS subscription to use our platform to create, host and manage HIPAA-compliant chatbots and live chat.

Competitive Advantage

  • We have focused on healthcare from the beginning, so we have native HIPAA-compliance and also a large number of healthcare-targeted features.
  • Team consists of AI experts, including UCR Professor Christidis, and is continuously advancing the state-of-the-art in goal-oriented chatbots and generating relevant IP.
  • Unique experience on healthcare marketing chatbots, which balance HIPAA-compliance with marketing effectiveness.

Users

Total Users
5K
Total Users (Past 30 Days)
2K
Total Paying Users
20

Customer Costs

CAC
$200.00
LTV
$4K
Churn
5%

Go-To Market Strategy

We have been using inbound marketing strategies, like blogs and social media, to attract customers to our web site. There, they either schedule a demo or create a trial account. We are seeking funding to hire sales people to augment this strategy.

Competitive Analysis

There are many platforms to build and deploy chatbots, but they are not built for healthcare, and hence are not HIPAA-compliant, which is a key selling point for us. There are a couple of healthcare chatbots that focus on self-diagnosis (Babylon, your.md) and a couple that focus on appointment reminders (wellapp). However, there is little competition in HIPAA-compliant patient conversion, which is our specialty.

Competitor Website
wellapp wellapp.com

Networking

We are open to meeting up to grab a coffee, or just to chat. We would really enjoy your feedback and insight into our venture and would be happy to discuss anything that you are currently working on to see if we can be of service!

Share

Business Stage

Paying Customers

Business Type

Investor-Backed

Categories

SaaS Technology Healthcare

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Last Updated: 04/09/20

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